Welcome to the Kollia FAQ page! Here are answers to some common questions. If you don’t see your question here, please contact us anytime.

📦 1. How long does order processing take?

Orders are processed within 1–3 business days after payment confirmation.

🚚 2. What are the shipping times?

• Standard Shipping: 5–10 business days

• Expedited Shipping: 2–5 business days

• International Shipping: 7–21 business days (where available)

🔍 3. How can I track my order?

You will receive a tracking number via email once your order ships. Use it on the carrier’s website to follow your package.

✏️ 4. Can I cancel or change my order?

Please contact us within 12 hours of placing your order. After that, changes or cancellations may not be possible.

💳 5. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

🔄 6. What is your return policy?

You may return items within 14 days of delivery if they are unused and in original packaging. See our Return & Refund Policy for details.

🏠 7. Do you ship internationally?

We currently ship to the United States and select international locations. Contact us if you need assistance.

❓ 8. I have other questions. How can I contact you?

Email us at kolliashop@gmail.com or call 301-656-9755. We’re happy to help!